Limited Warranty & Procare Program

Warranty program guidelines, claim process, and shipping instructions(w.e.f. 1 April, 2017)

1 year labor and parts {excluding consumable parts (nozzle, build surface, PTFE tube, Filament etc.)} carry-in warranty for All FlashForge 3D Printers. Any replaced defective parts will become the Company’s property.

Please review the warranty terms and conditions below for more details.

Filing for Warranty Claim

3D printing is very exciting and can be quite addicting (just ask our technicians who are constantly printing in our 35,000 sq. ft. facility). FLASHFORGE fully understands that the nature of warranty claims can be a hassle for our customers and leaves them without a machine for the duration of the claim. Most of the time, issues can be resolved by reaching out to our Product Specialists. Our team of experts is here to assist with any challenges you may be facing with your machines and help you overcome it. If the issue cannot be resolved, the Flashforge Product Specialist will initiate the warranty claim and walk you through the process.

Warranty Terms & Condition

  • Warranty Programs only apply to units purchased from FLASHFORGE and its authorized resellers and distributors. For units purchased outside of the authorized network, please contact the respective vendor for warranty work. Note: FLASHFORGE and its authorized service centers also provide service and repair. Please contact us for more detail.
  • Warranty Programs are valid for the original purchaser of Flashforge products and cannot be transferred. The product must be purchased brand new with original invoice and serial number (if applicable).
  • Warranty claims will be serviced through the repair or replacement of the defective part. FLASHFORGE shall determine, at its sole discretion, the method of servicing that will be applied to the claim.
  • The duration warranty begins on the date of the original purchase. Parts that are replaced under the Warranty Programs also fall under its original warranty duration and do not restart.
  • For quality control purposes, FLASHFORGE reserves the right to request return on defective parts in exchange for new parts.
  • *Warranty claims must go through FLASHFORGE before servicing can be performed. Any RMA received as a warranty claim without approval from FLASHFORGE shall be denied, no exceptions.

Causes that void warranty claim include

  • Damage caused by accidents, submerging in water, acts of nature or negligence
  • Tampering of the serial number and/or removal of identification stickers.
  • Product failure as a result of installing aftermarket components.
  • Unit(s) or part(s) received that is in working condition and not defective. FLASHFORGE reserves the right to collect service or return shipping charges at the expense of the customer.

Shipping

  • The customer is responsible for shipping or delivery of the unit(s) or part(s) to FLASHFORGE designated service location.
  • FLASHFORGE will choose the shipping method back to the customer and incur any shipping charges.
  • Please notify our RMA department for shipping to an address other than what was on the original invoice. Additional documents are required as proof of address change.
  • FLASHFORGE is not liable for damages caused by the shipping provider during transit back to our customer.